Lost Item Recovery Options Dialog Box

To open this dialog box:
In Polaris Administration, select Parameters, Patron Services, Lost item recovery.

When a lost item is recovered at check-out or check-in, the charges associated with the item must be resolved (charged, waived, credited, or left as is, as appropriate). Use this dialog box to set defaults so that the charges are resolved automatically when lost items are recovered at circulation, and staff members do not have to resolve each item manually. See Setting Lost Item Recovery Defaults. Charges for lost items may include a replacement charge, a processing fee, and an overdue charge, if any. For information about setting replacement costs and processing fees, see Setting Replacement Fee Defaults.

• Lost Item Recovery tab - These settings control the processing defaults that should apply when lost items are recovered at circulation, but the charges related to the items have not been paid or waived:

• Default action if recovered in - Specify the maximum time period for which automatic changes to the patron account should apply. The maximum numerical value is 9999. For any specific item, the period you specify is measured from the point when the item was declared lost.

• Normal check-in, bulk check-in, check-out - Select the checkbox for each circulation situation where you want to process lost item fees automatically. If a lost item is recovered in a checked situation before the time specified in the Default action if recovered in fields, fees are processed automatically according to your settings. If the item is recovered after the specified time, the circulation transaction continues but no changes are made to the patron account. If you leave a circulation situation unchecked, automatic processing is not applied, and staff members must resolve the charges when a lost item is recovered in that situation.

• Overdue fine, Processing fee, Replacement cost - For each circulation situation that you checked, select the automatic action to take for each fee. Charge leaves the charge related to the lost item unchanged in the patron account. Waive waives the charge in the patron account.

• Lost-and-paid recovery tab - These settings control the processing defaults that should apply when lost items are recovered at circulation, and the charges related to the items have already been paid:

• Default action if recovered in - Specify the maximum time period for which automatic changes to the patron account should apply. The maximum numerical value is 9999. For any specific item, the period you specify is measured from the point when the item was declared lost.

• Normal check-in, bulk check-in, check-out - Select the checkbox for each circulation situation where you want to process lost item fees automatically. If a lost item is recovered in a situation you checked before the time specified in the Default action if recovered in fields, fees are processed automatically according to your settings. If the item is recovered after the specified time, the circulation transaction continues but no changes are made to the patron account. If you leave a circulation situation unchecked, automatic processing is not applied, and staff members must resolve the charges when a lost item is recovered in that situation.

• Overdue fine, Processing fee, Replacement cost - For each circulation situation that you checked, select the automatic action to take for each fee.  Credit credits the patron’s account for the payment amount related to the lost item. Leave as is leaves the transactions related to the lost item unchanged in the patron account.